🎉 Free Shipping For Orders Over $100
Thank you for shopping at Ecojanuary! Please read the following shipping details carefully to understand our procedures clearly.
Order Processing
All our products are custom-made specifically for you after your order is placed. Production typically takes between 3–5 business days. Please note this timeframe when ordering.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed during checkout.
- Products manufactured and shipped within the United States. Delivery takes 7-10 business days after production.
Shipping Fees
- Standard Shipping:
- Free for orders over $100
- $7.99 for orders under $100
Tracking Your Order
Once your order ships, we will send a tracking number to the email provided during checkout. Please allow up to 5 days for tracking information to become available.
Issues with Tracking
If tracking numbers do not update after 5 business days, contact us at [email protected] for assistance.
Missing Items
Notify us at [email protected] within 7 days of receiving your package if items are missing. Please include the order number and details of missing items.
Shipping Delays
We make every effort to ensure timely delivery. However, please note that delays can occasionally occur due to unforeseen circumstances, shipping carriers, or customs processing.
Late Deliveries
Delays can occur due to factors such as incorrect addresses, adverse weather, or customs procedures. Contact us within 7 business days if your delivery is delayed. We strive to resolve any issues promptly.
Customs, Duties, and Taxes
Ecojanuary is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
If your order arrives damaged or defective, please contact us immediately at [email protected], including photographs and your order number, to assist in resolving the issue quickly.
Contact Us
If you have any questions or concerns regarding shipping, please reach out:
Business Name:Ecojanuary
Email:[email protected]
Address:7901 4th St N STE, St. Petersburg, FL 33702, United States
Support Hours:Mon-Sun, 01:00 AM to 10:00 AM (UTC)